Service Writer

Shipman's Fire Equipment has an immediate need to fill an open Service Writer position.

The Service Writer provides technical advice on service and repair of emergency vehicled and/or heavy duty trucks. The Service Writer will focus on overall customer satisfaction to include reporting and inventory. Responsibilities include being the first point of contact and developing strong customer relationships.

Duties also include assisting with tracking repairs and their causes, scheduling technicians, and processing warranties. Assists scheduling maintenance and repairs as well as preparing work orders to the repair staff. The Service Writer is also responsible for managing and sorting customer reporting information and follow-up calls to customers after service has been performed.

The Service Writer will also be involved in developing cost estimates, research and track, service/work orders and parts requests and act as a liason to the Service Manager. Conducitng sales calls for additional services may apply.

The ideal candidate should have a background in emergency service and/or heavy duty vehicles, however willing to train the right person.

Interested parties should send resumes to tbaker@shipmans.com